How does the ordering process work? Simply fill in your measurements, colour preference, and delivery details in the order form and complete your payment. Once your order is received, you'll be contacted directly to confirm your details before your dress goes into production.
How long will my order take? Every dress is custom made to order. Your dress will be made and dispatched within two weeks of your order being confirmed.
Will it actually fit me? Because every dress is made to your individual measurements, it is designed to fit your body specifically. Please make sure your measurements are as accurate as possible for the best result.
What sizes are available? The Innasya Mini is available from size 4 to size 24. You can also provide your exact measurements for a truly custom fit.
Can I choose my colour? Yes — the dress is available in multiple colours. Your colour preference is selected at checkout in the order form.
What fabric is the dress made from? The dress is made in a soft stretch velvet — a polyester elastane blend that gives it a rich velvet finish, beautiful drape, and comfortable stretch for all night wear.
How do I care for my dress? Hand wash in cold water only. Do not iron — steam gently if needed. Dry flat in the shade. Do not tumble dry or dry clean.
Can I get a refund or exchange? As every dress is custom made to order specifically for you, we are unable to offer refunds or exchanges. Please ensure your measurements are correct before placing your order.
How will my dress be delivered? Your dress will be dispatched within two weeks of your order being confirmed. Delivery timeframes will depend on your location and selected shipping method.
I have a question that isn't answered here — how do I get in touch? You can reach Innasya directly via Instagram, email contact@innasyamackenzie.com, or through the contact form on the website. All enquiries will be responded to as soon as possible.